TERMS OF USE
These terms and conditions are applicable to the usage of the www.Usha
Holidays.com website ("USHA HOLIDAYS") by you. USHA HOLIDAYS shall
provide you (“User”) travel-related information, travel leads, pricing,
availability and reservations for airlines, hotels, railway, holiday packages,
bus and car rentals across cities and rural areas throughout India and abroad
(“Service/s or USHA HOLIDAYS Services”). These Services may be availed by the
User in India or outside India at any time during the year as is offered by
various third party vendors like airlines, hotels, bus operators
etc.("Service Providers" or "Vendors"). The website is also
for your education and information and is also used by us to obtain feedback
with a view to providing information and services with respect to the leisure
industry.
By accessing this site you agree to the following terms. In case you do not
agree to the following terms please do not read or refer to the material on any
of our pages.
Opening an Account
In order to become able to use the USHA HOLIDAYS, you must
complete in full an application form on the Website. As part of the
application, you will be asked to provide us with a Username and Password. This
username and password will be used by you when using our services.
Usernames/Passwords
You are solely responsible for the
confidentiality of your username, and password. In the event you have reason to
believe your account, username and/or password is being used in an unauthorized
manner, you agree to contact us promptly so that the appropriate modifications
can be made to your account. Please be aware that information will be sent to
your email address that you provided to us at the time of sign up.
Agreement to Receive Mail
You hereby consent to the receipt of physical & electronic
communication from us.
Contributions on Website
Any activity you do on the website (Comments, Reviews, and Questions etc)
becomes property of USHA HOLIDAYS. We reserve the right to modify or update
that information suitably.
Viruses and Contamination of System
USHA HOLIDAYS is neither responsible nor
liable for any viruses or other contamination of your system, nor for any
delays, inaccuracies, errors or omissions arising out of your use of this site
or with respect to the material contained on this site.
Linked Sites
Any linked websites in our website are
not under our control and we are not responsible for the contents of any linked
site or any link contained in a linked site, or any changes or updates to such
sites. We are providing these links to you only as a convenience, and the
inclusion of any link does not imply endorsement by us of the site.
Content and Intellectual property rights
All content on the website including but
not limited to icons, buttons, logos, text etc, as well as any and all
trademarks, whether registered or not constitute the exclusive intellectual
property of the USHA HOLIDAYS and is protected under Indian law. You may not
selectively download portions of the website without retaining the copyright
notices You may download material from the website only for your own personal
use and for no commercial purposes whatsoever. Any and all information that is
submitted by you including but not limited to comments, feedback etc is the
sole property of USHA HOLIDAYS which may be used in any manner the USHA
HOLIDAYS deems fit. We provide all content to the best of our knowledge and we
are not responsible for changes to third party content.
Limitation of Liability
USHA HOLIDAYS makes no warranty that
this site will meet your requirements, the service or this site will be
uninterrupted, the results that may be obtained from the use of this site will
be accurate or reliable, any information or other material obtained by you through
this site will meet your expectations and any errors in this site will be
corrected.
We shall not be liable to you for any special, consequential, incidental, and
exemplary or punitive damages, or loss of profit or revenues. We are also not
liable under any circumstances for damages arising out or related in any way to
your inability to access, or your difficulty in accessing, the website. We
shall not be liable under any circumstances for damages arising out of or in
any way related to products, services and/or information offered or provided by
third-party vendors accessed through the website or by any other means. All
content and information provided by USHA HOLIDAYS either through the website or
otherwise is provided to you without warranty of any kind either expressed or
implied, with regard to the merchantability, technical compatibility or fitness
for a particular purpose with regard to any service, products or material
provided by or through the website.
Indemnity
You agree to indemnify, defend and hold
harmless USHA HOLIDAYS, and its officers, employees, agents, and any third
party information providers to the Website, from and against all claims,
actions, proceedings, expenses, damages and liabilities, which are the result
of, or are in any way related to your use of the website.
Governing Law
These terms and conditions shall be
governed by Indian law and the courts at Tezpur shall have exclusive
jurisdiction in all matters arising out of or in connection with the use of the
website by you.
Privacy Policy
Please refer to our Privacy Policy on
the website.
Charges & Pricing
USHA HOLIDAYS does not charge any fees
for browsing. USHA HOLIDAYS is ONLY a ticketing/booking agent for various types
of services. For example, USHA HOLIDAYS does not operate bus services or run
flights of its own etc. In order to provide a comprehensive choice of bus
operators or flights etc, departure times and prices to customers, it has tied
up with many Vendors. USHA HOLIDAYS's advice to customers is to choose the
Vendor they are aware of and whose service they are comfortable with. USHA
HOLIDAYS is not liable for any Discrepancy / Deficiency in service by the
Service Providers / Vendors of any service type.
Users can create free membership accounts on USHA HOLIDAYS for service
booking. From time to time, USHA HOLIDAYS at its sole discretion will add new
services, change existing services and remove some services as well.
Users shall be solely responsible for compliance of all applicable laws for
making payments to USHA HOLIDAYS. GST Credit (if applicable) will be provided
directly by the Vendor to the User and USHA HOLIDAYS will not be responsible
for non-receivable of the same.
While USHA HOLIDAYS strives for quality products and services with accurate
pricing information, typographical and other errors may occur. In the event the
Service is listed at an incorrect price or with incorrect service information
due to an error, USHA HOLIDAYS may at it's discretion contact the User for
instructions or cancel User's booking and notify User of such Cancel.
USHA HOLIDAYS will have the right to rectify the price of the Service and
contact User for further instructions via e-mail address provided by User at
the time of registration, or cancel the booking and notify User of such
cancellation. If USHA HOLIDAYS cancels the order after the payment has been
processed, the said amount will be remitted to User’s account from which the
payment was made.
Payment Options
USHA HOLIDAYS Supports various Payment Methods like Credit and Debit
Cards (Visa, Mastercard, Rupay, Amex, Dinners etc), Internet Banking (around
100 Indian Banks), Wallets, etc through an online payment gateway system. USHA
HOLIDAYS and the associated one or more payment gateway makes full effort to
fulfill information security requirement and uses the latest encryption
technology to protect and safeguard the Users Payment Methods and their
details.
All Payments for services purchased via USHA
HOLIDAYS by all types of users (travelers or agents or any other type) have to
be pre-paid. Incase the credit is extended/provided to any type of user, then
it needs to be paid within the next working day. If the user misses his payment
timelines, then USHA HOLIDAYS has the right to cancel the purchased service or
any other purchased services of the same user or it's sister concerns to
recover the money and penalty amount decided by USHA HOLIDAYS (upto 100% of the
default amount).
Company also reserves the right to
charge 1% per day penalty interest for overdues, the same will charged after
reminders and notifications.
Gateway Charges
Please note that USHA HOLIDAYS cannot control any fees or conversion
rates that may be charged to User by their Banks or Financial Institution
related to such a transaction and USHA HOLIDAYS disclaims all liabilities in
this regard.
USHA HOLIDAYS Travel
Special Fares
There are three types of USHA HOLIDAYS Special Fares:
·
USHA HOLIDAYS Special ZERO
Reschedule Charges
o Reschedule request needs to reach USHA HOLIDAYS at least 36 hours
for domestic flights and 72 hours for international flights before the original
departure time. If the request does not come in this timeframe, then normal
Airlines and USHA HOLIDAYS Travel Reschedule charges will be charged. However,
Customer can also directly work with the airlines when the departure time is
less than the above mentioned timeframe. Any charges imposed by the airlines in
this regard, will need to be borne by the customer itself.
o Exact flight details of the new flight needs to be provided for
Reschedule request - Only one option will be handled for reschedule request.
o USHA HOLIDAYS Travel takes 4 to 8 hours to respond during working hours
for re-schedule request and is totally dependent on seat availability and
airlines response. Incase the airlines does not provide timely or no response, USHA
HOLIDAYS Travel cannot be held responsible for the same.
o USHA HOLIDAYS may charge certain service fees for the service rendered.
·
USHA HOLIDAYS Special ZERO
Reschedule, 50% Cancellation Fees, Free Meal
o Reschedule details covered under USHA HOLIDAYS Special ZERO
Reschedule Charges
o Airlines & USHA HOLIDAYS Cancellation Charges will be charged at 50%
For e.g. if Airlines cancellation charges were Rs 3000 and USHA HOLIDAYS
Charges Rs 499, then in this flight, the Airlines Cancellation Charges will be
Rs 1500 and USHA HOLIDAYSCharges as Rs 249. All Cancellation requests needs to
reach USHA HOLIDAYS before 36 hours in domestic flights and 72 hours for
international flights before the original departure time. If the request does
not come in this timeframe, then normal Airlines and USHA HOLIDAYS Cancellation
charges will be charged. However, Customer can also directly work with the
airlines when the departure time is less than the above mentioned timeframe.
Any charges imposed by the airlines in this regard, will need to be borne by
the customer itself.
o Free Meal is supposed to be provided by the airlines. However if for any
reason, airlines does not provide the Free MEAL, no compensation will be
provided by USHA HOLIDAYS. MEAL Selection needs to be done by the customer on
the airlines website. USHA HOLIDAYS will not choose any MEAL type on customer's
behalf.
·
USHA HOLIDAYS Special ZERO
Cancellation / Reschedule Fees, Free Meal
o Cancellation requests needs to reach USHA HOLIDAYS atleast 36 hours for
domestic flights and 72 hours for international flights before the original
departure time. If the request does not come in this timeframe, then
normal/standard Airlines and USHA HOLIDAYS Cancellation charges will be
charged.
o Please read above for Rescheduling of Flights & Free MEAL
Refund, Cancellation & Re-scheduling
Policy
In case of no-show or unutilized bookings, User shall be required to
make requests for any valid and applicable refunds, as per Vendors’ policies or
within 15 days from the travel date (whichever is earlier). No refund
would be payable for any requests made after the expiry of 30 days of travel
date / check-in as aforementioned and all unclaimed amounts for such no-show or
unutilized bookings shall accordingly be deemed to have been forfeited.
The refund shall be processed within 15-20 working days from the date of the
cancellation request, after receiving back to back refund from the concerned
Vendor. Payment will be refunded back into the same original payment instrument
like the same credit card or bank account from which it was paid for the
traveller. In case of Travel Agent (B2B Booking), refund or recharge or upload
of any type is always credited in their agents USHA HOLIDAYSs account balance.
In case of agents account closure, the agent is supposed to consume its balance
or clear their dues (if any). No money transfer will be done to travel agents
bank account, in any circumstances.
In case User avails to book any of the Services offered by the Vendor and is,
thereafter, not contactable on the contact details provided, then the
tour/travel reservation selected by User will stand cancelled and USHA HOLIDAYS
or the Vendor would not be liable for any charges/expenses incurred by User,
either directly or indirectly in this regard
Any Refund Claims arising due to cancellation / delay of flight by the Vendor
shall be subject to USHA HOLIDAYS receiving the refund from the Vendor. In the
Event Vendor does not refund the amount to the USHA HOLIDAYS, USHA HOLIDAYS
shall not be held liable for the same
Cancellation/Re-scheudle of Flight Ticket upto 24 hours will be dealt by USHA
HOLIDAYS. Less than 24 hours, the USER should cancel it directly with the
airlines and inform USHA HOLIDAYS for the refund processing
USHA HOLIDAYS shall charge a cancellation fees - varying from time to time and
transaction to transaction and type of service. This fees will be over and
above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc, USHA HOLIDAYS will add it's own cancellation fees over the
Vendor's cancellation Fees
Cancellation Policy is defined and governed by the Vendor and USHA HOLIDAYS
will not be able to do any changes around it. Refund will only be processed
once the USER informs USHA HOLIDAYS
Partial Cancellation may or may not be allowed - This will depend on the
Vendor's Cancellation Policy
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and USHA HOLIDAYS Re-schedule
Charges
Domestic and International Booking/Cancellation/Re-schedule will have different
amount of fees for different Services
Name Change, Title Change, Age Change, Sector Change etc is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be entertained
by USHA HOLIDAYS. The User need to work directly with the Vendor and USHA
HOLIDAYS will not be responsible / liable in any form
Once a confirmed ticket/service is booked/generated, Convenience Fees is not
refundable under any circumstances. If you are booking a special discounted
return fare then both sectors have to be cancelled together
The USER will be solely responsible for the Visa, Passport or any other
requirement for the travel. USHA HOLIDAYS will not be responsible for any
inadequacy of any form
Check the Baggage Allowance – Cabin and Check-in – No Free Baggage Allowance
for Infants. Meals, Seats, Special Requests are not guaranteed. USER needs to
check this with Vendor directly
Booking Confirmation
User should not take any action based on
information on the Marketplace until User has received a confirmation of User’s
transaction. In case of confirmations to be received by email, if User does not
receive any confirmation of User’s purchase/transaction within the stipulated
time period, User may first look into "spam" or "junk"
folder to verify that it has not been misdirected, and if still not found,
please contact USHA HOLIDAYS's call centre or login into the User Account
section of USHA HOLIDAYS.
In case a booking confirmation e-mail or sms gets delayed or fails because of
technical reasons or as a result of incorrect e-mail ID / phone number provided
by the user etc, a ticket will be considered 'booked' as long as the ticket
shows up on the confirmation page or in the User Account section of USHA
HOLIDAYS.
The total price payable will be displayed to the User before making payment to
the Vendor. Users are hereby informed that in case of a booking request being
rejected by a Vendor (i.e. not confirmed by the applicable Vendor), any amounts
collected by USHA HOLIDAYS for such booking will be refunded to the User’s
Account used for making the payments.
Offer Fares / Series Fares / Group Fare
or any other similar fares are non-refundable, non-changeable under any
circumstances. In these types of bookings, more than one (non related)
passenger is added in the same pre-purchased PNR. Names in this type of fares
are updated between 8pm and 11pm, one night before the travel date. Hence, web
checkin needs to be done by the passenger or the travel agency once the names
are updated. Do note Airlines counter are not very friendly at some airports
and machines may / may not operate. Also airlines may levy service charges for
issuing boarding pass from the airport counter. Since these are collective
passengers tickets, normal web checkin, meal selection, extra baggage purchase,
wheel chair addition, GST or any other special services cannot be added in
these tickets. Lastly in these types of fares, our fare rules supersedes
airlines and hence no refund requests are entertained unless flight is
cancelled or flight date/timing is changed by more than 6 hours in
domestic flights and over 24 hours in international flights.
Name changes (minor or major) in any
form cannot be done in these fares. In this type of fares (Offer Fares / Series
Fares / Group Fare or any other similar fares), you are not supposed to contact
airlines directly or any other body for any reason. USHA HOLIDAYS should be
your only point of contact for any purpose and the decision of USHA HOLIDAYS
will be final. Incase you contact airlines or any other body, your account
might be disabled and your balance will be forfeited.
In case of schedule change and airlines
provides multiple options, agent/customer has the choice to choose among the
given options only within the given time. However, once names are updated in
the revised itinerary, thereafter no changes will be accepted of any type. Also
note if the agent/customer does not respond in the given time then Airlines / USHA
HOLIDAYS can choose any option.
Offline Booking
USHA HOLIDAYS avoids and do not
recommends travel agents for doing offline booking with us. However, if the
travel agents insists, USHA HOLIDAYS can do the booking on behalf of the
travel agent as a courtesy. Having said that USHA HOLIDAYS will not be
responsible for any type of mistake like date, origin city, destination
city, itinerary details, pricing, name & details of the passenger etc. Travel
Agent will be responsible for any mistake or issue in offline booking from USHA
HOLIDAYS. USHA HOLIDAYS on any circumstances will not bear any
expense or refund any part of the booking amount.
Promo Codes
USHA HOLIDAYS may generate promotion
codes from time to time which may be availed on the site for discount, if
applicable. USHA HOLIDAYS at its discretion, could add new promo codes, change
or withdraw existing ones without any prior notice. Incase of any dispute with
any party, USHA HOLIDAYS's decision will be binding and final.
When USER registers with USHA HOLIDAYS, USHA HOLIDAYS or any of its
partners/afflilate/group companies/partners/vendors may contact User from time
to time to provide information/offers of services that USHA HOLIDAYS or such
other group companies believe may benefit User.
Users Responsibility & Liability
User shall be responsible for their own actions in utilizing the
Services purchased by User, and USHA HOLIDAYS shall not be liable for
any such action. USHA HOLIDAYS is only providing a platform for
communication and it is agreed that the contract for Service shall be a
strictly bipartite contract between the Vendor and User.
User represents that User is of legal
age to form a binding contract with USHA HOLIDAYS and is not a person barred from receiving Services under the
laws as applicable in India.
Any references to a Vendor being
"verified" (or similar language) only indicate that the Vendor has
completed a reasonable verification process. Any such description is not an
endorsement, certification or guarantee by USHA HOLIDAYS about any
Vendor, including of the Vendor's identity and credibility. USHA HOLIDAYS therefore
recommends that you always exercise due diligence and care when deciding
whether to avail services from a Vendor, or while having any other interaction
with them.
Upon receiving User’s complaint, USHA
HOLIDAYS shall inform the relevant Vendor of such complaint and request for an
explanation. Users are required to refrain from raising frivolous and baseless
complaints. User expressly acknowledges that the Vendor providing the deficient
Service will be solely responsible to User for any claims that User may have in
relation to such defective service and USHA HOLIDAYS shall not in any manner be
held liable for the same.
Unless due to User’s negligence, in the event the Vendor fails to complete a
delivery of any Service, User acknowledges that the Vendor will be liable to
make any applicable refunds or payments. User agrees that USHA HOLIDAYS will
not be held liable for failure of the Vendor to make available any Service
therein.
USHA HOLIDAYS reserves the right at all times to disclose any information as is
necessary to satisfy or comply with any applicable law, regulation, legal
process or governmental request, or to edit, refuse to post or to remove any
information or materials, in whole or in part, in USHA HOLIDAYS's sole
discretion.
In no event shall USHA HOLIDAYS its officers, directors, employees, partners or
vendors be liable to User, the Vendor or any third party for any special,
incidental, indirect, consequential or punitive damages whatsoever, including
those resulting from loss of use, data or profits, whether or not foreseeable
or whether or not USHA HOLIDAYS has been advised of the possibility of such
damages, or based on any theory of liability, including breach of contract or
warranty, negligence or other tortuous action, or any other claim arising out of
or in connection with User’s purchase of the services herein.
USHA HOLIDAYS shall not assume any liability for the non-availability of the
Services where required or any action or inaction that might be taken by the
Vendor.
ALL LINKED TERMS AND CONDITIONS
HEREUNDER ARE ASSUMED TO BE READ, UNDERSTOOD AND AGREED BY USER.